RETURNS AND REFUNDS
If you’re not happy with your purchase – then we're not happy!
If your item is incorrect or damaged please email us at firstname.lastname@example.org within 3 days of the receipt of the delivery in order to obtain either a refund or a replacement. Please DO NOT SHIP any damaged or incorrect items back to us until you have contacted customer care.
Please allow up to 14 working days for us to receive and process returned items. If it has been more than a month since you mailed your item back to us, and have not seen your refund reflected on your card, please contact us immediately. Exchanged goods are sent out free of charge.
Items that are received after 14 days from the original purchase WILL NOT be eligible for a regular return, refund, or exchange. We will contact you when receiving a late return on restocking fees or whether the item will be returned to you. We are not responsible for covering the return shipping to you in the event of late or unaccepted returns. Items that are received without original tags attached and original packaging may not be accepted for return.
If you have any questions about returning your goods please contact email@example.com or call us Monday to Friday 9 am to 5:00 pm (Central Standard Time) at 405-413-9196.
If you would like us to call you back, please provide us with a telephone number and we will call you within one business day.
- We do not refund any shipping costs applied to your original order should you chose to make a partial or full return.
- To make a return or exchange, we need to receive the goods back to our office in their original condition – so, please ensure all goods are packaged securely.
- We are not able to accept any returns on any products that have been worn and are not in their original condition.
- Refunds or exchanges are accepted within 30 days of delivery.
- The cost of returning goods to Inspirational Expressions is the responsibility of the customer.
LOST OR MISSING SHIPMENTS
We will do everything we can to help recover a package, that has not been delivered to its destination. Until the item is delivered, it is our responsibility to track it down. Please note that some deliveries can be delayed, and we are not responsible for USPS or UPS or FedEx delays. If you are concerned about the whereabouts of your order, please alert us ASAP.
After a package has been delivered to it's destination, the shipper is no longer responsible for the order. If a package has been noted as delivered, we are unable to file an insurance claim through USPS or UPS, as this is "proof of delivery." If you receive notice that your package has been delivered, but you have not located it, please check with neighbors, roommates, co-workers, or landlords in the event that they have grabbed the package for you. WE STRONGLY encourage you to select shipping locations where a person is there to accept the package in person, i.e. work places, doormen, etc.
If you feel you have been a victim of package theft... both USPS and UPS recommend that you contact local law enforcement.
If your package is missing, but tracking shows that the package is still in transit, then we can file a claim to locate this package or get compensated for the lost merchandise and shipping costs. In this event, we will refund your order back to you. Please note that at some points during the year and during weather advisories, packages can be delayed for more than 10 days in transit. Please contact us at firstname.lastname@example.org. We will get started with contacting the delivery service to help locate your package.